Library FAQs

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Library Reopening FAQs

The library buildings remain closed to the public, but our staff is available to help. Check out the most frequently asked questions about the library. Don’t see your question here? Please feel free to reach out to us. Text, chat, or e-mail us: https://chat.mosio.com/par/chat/new_chat/mb2938

When will the library reopen to the public?
Governor Murphy has approved libraries for reopening. We plan to open our library in August after we receive the safety equipment we have ordered. Watch our website for more information about our reopening and the new safety protocols that will be implemented.  

Do you offer curbside pickup?
Yes, we do offer curbside pickup. Check out our Curbside Service page for details on scheduling your appointment.

Are the book drops open?
Yes, the book drops are open. You can now return all of the materials you've been holding onto during this time.

I returned the materials I had checked out. Why are those items still listed on my account?
All returned library materials are being quarantined for a minimum of 4 days before being checked in. These items will remain on your account until after the quarantine period is over.

How do I contact the library staff?
To ask staff a question, you may contact us online via text, chat, or e-mail: https://chat.mosio.com/par/chat/new_chat/mb2938

How can I register for a library card while you are closed?
To register for a library card, please fill out the online registration form: https://warrenlib.org/content/library-card-registration
If you are eligible for a library card (please see “Library Membership” for information about eligibility: https://warrenlib.org/content/policies), staff will provide you with a library card number which you can begin using immediately to access all online resources, including e-books. A library card will then be mailed to the address you provided. This is a full access card, but will expire in 3 months. Once we reopen, please stop by the library with a current ID showing your address. We will verify your information and renew your card for the full two years.

How do I renew my library card?
To renew your card, please contact us. Provide your name and library card number. We will renew your card for 3 months. Once we reopen, we ask that you stop by the library with current ID and proof of address for a complete renewal. Text, chat, or e-mail us here: https://chat.mosio.com/par/chat/new_chat/mb2938

How do I register for virtual library programs?
1. Go to warrenlib.org, the library's website.
2. Click on Event Calendar.
3. Find the event you want to attend and click on it.
4. A pop-up box appears with the program description. Click on View More at the bottom of that box.
5. Fill out the registration form and click on Submit.

When will in-person library programs resume?
All in-person library programs have been canceled for the indefinite future. Once the library re-opens, we will reevaluate programming based on current health recommendations. In the meantime, we are offering a wide variety of virtual programs. For a complete list, visit our Event Calendar: http://warrenlib.evanced.info/signup/eventcalendar.aspx

Can my organization reserve a meeting room?
For the forseeable future, there will be no public group meetings at the library. Thus, we are not accepting any reservations to use the meeting rooms.

How do I access e-books?
For information about downloading e-books, e-audiobooks, e-magazines and more, please visit our Ebooks & More webpage: https://warrenlib.org/content/e-books-more

Will I be fined for overdue materials?
There will be no overdue fines while the library is closed to the public. If you have any questions about items on your account, feel free to contact us.

What will happen to my items on hold that are waiting to be picked up?
If you received notification that your items are ready to be picked up, you can schedule an appointment to pickup those items. See our Curbside Service page for details. All items on hold will be available for a 7 day pick-up window.

Are homebound services available?
Homebound services are being offered in a reduced capacity. Staff will be contacting our homebound members to discuss our modified services.

Are bookmobile services available?
Bookmobile services are not available. Once the library reopens, we will contact our usual Bookmobile stops to schedule our next visits.

Is the library's WiFi still on?
The WiFi is still turned on in all of our library buildings. You can access our Wifi from the safety of your car in our parking lots.

How can I request an ILL (Interlibrary Loan)?
At this time, our Interlibrary Loan services remain suspended. All libraries in New Jersey are temporarily closed to the public, and we are unable to lend or borrow books from other libraries. Statewide interlibrary loan service will probably not resume until after Labor Day 2020.

Do you accept book donations? 
At this time, we are not accepting book or DVD donations.

Can you recommend ways to keep my children reading and learning while their schools are closed?
Yes! Tumblebooks and TumbleMath are just two of the free resources the library offers to help children keep up with math and reading at home. You can find links here: https://warrenlib.org/content/e-books-more
Our children's librarian has also prepared a list of remote learning resources. Plus, every week, library staff will be posting fun and educational resources on our library’s Facebook page, and hosting online storytimes on Facebook Live on Tuesdays at 1:30pm and Wednesdays at 10am: https://www.facebook.com/WarrenLib/

 

Additional Library FAQs

How do I sign up for a library card?
You can begin the process by filling out the online card registration form. Then visit the library to show us a form of current identification listing your address and we'll issue you a library card. You can also just visit any of our branches to register for a card. You must live in one of the 17 eligible townships or the town of Belvidere in Warren County to quality for a library card. If the address on your ID is not current, we will accept another acceptable form for proof of address, such as a current utility bill. 

Can I use my library card at any branch?
You can use your library card at any of our four branches. We also participate in Open Borrowing, which means you can use your card at over 75 northern NJ libraries.

How do I access my account online?
Visit our website, https://warrenlib.org, and click on 'My Library Account' in the top left corner. You will be prompted to enter your library card number (without spaces) and PIN (typically the last 4 digits of your phone number). From here, you can view your account information, including all items on hold and items checked out. 

How do I look up a book on the computer?
In our catalog, https://warrenls2.org, enter your search terms in the space at the top of the page.  You can enter either the title, author, or subject of the item you want.

How can I place an item on hold?
Locate the item in our online catalog and click on "Place Hold."  A box will come up asking for your library card number and PIN (usually the last four digits of your phone number).  Enter this information, after which a box will come up asking you to choose the location where you want to pick up the item.  Select your location and submit.  You will be notified when the item is available for you to pick it up.

What is my PIN number?
Your PIN number is the last four digits of the phone number on file for your account unless you have changed it. To reset your PIN, please call any of our library branches.

How many items can I check out?
You can check out up to 50 items on your library card! For media, such as DVDs, audiobooks, music CDs, and video games, you can check out up to 10 each at a time.

Can I renew materials online?
Yes! As long as no one is waiting for the item, you may renew items twice. First, visit our website https://warrenlib.org. Click on 'My Library Account' in the top left corner. You will be prompted to enter your library card number and PIN (hint: the PIN is typically the last 4 numbers of your phone number. To reset your PIN, please contact the library). Once logged in, click on 'View Loans' to look at all the items you have currently checked out on your card. From here, you may renew items.


Last Updated: 7/31/20